Public EV Charging Help

Yes, you can. You need to open the App. Press Allow if it prompts to use your location. The map will show all available stations near your current location.

Yes, you can. After finding and selecting the Charging Station, you will see a profile page of the station. There will be displayed all information regarding pricing, type, connector, speed, availability, working hours and status.

Yes, you can. On the filter menu (top/right corner) you can see filters based on Charging Station type, connector, speed, availability, working hours and status. Use them to find your best fitting stations, but have in mind that the filter will be saved and used next time you browse for stations.

Sometimes. Not all charging stations support this functionality, but if the station supports it and is configured to provide it, then you'll be able to make a reservation from our App.

Yes, you can. You have two options: 1. To use the POS terminal installed on the Charging Station or on a kiosk on the Charging Location; and 2. To scan the QR Code on the Charging Station with your phone and pay using your phone wallet.

It's highly recommended to charge it between 20% and 80%. This will keep the battery in good shape for a long time. However, if you are in a long trip and you need to use the maximum of your battery it is OK to charge it up to 100%. Just have in mind that it will be fast to make two charging sessions in the 20%-80% than one up to 100%.

It is recommended to leave EVs for a long time on around 50% state of charge. Have in mind that all EVs have 12v battery as well, which can darin if the EV is left unused for a long time. Just be prepared to boost the power of the 12V to start your EV.

It's not mandatory to precondition your EV battery before charging, but it will significantly increase the charging time if you don't.

Based on all data in the past years of EV charging it looks like is not a good practice to use only DC Fast Chargers. It is recommended to charge your EV at night or during working hours on a slow AC charger and use the DC fast chargers when needed.

In any case, you need to have some payment method such as debit or credit card, prepaid balance in the profile, voucher with enough unused amount in the profile or to have a corporate business paln if your employer has included you there.

In most of the cases, you'll be unable to start charging. If you want to charge using POS terminal on Charging Station or Kiosk on Charging Location, or the Web App without profile, or use Balance in the profile, or you have unsettled previous payment, the session wont start.