The EV won't start charging until selecting payment method and starting the session from the App.
Charging with your Profile in the App
On all locations, you can charge using our App with your profile and using any payment method that you have configured.
Connect your vehicle to the Charging Station & Open the App on your mobile
Select payment method & Start the session
After selecting payment method and starting the session, the platform will send a command to the Charging Station to start the session.
Start charging
The charging session will start and the EV will be charged until the session is not stopped by you, or the EV. After stopping it, the Platform will charge your selected payment method.
{ Prerequisites }
Charging with your Profile in the App
On all locations, you can charge using our App with your profile and using any payment method that you have configured.
The following prerequisites are required to charge using this feature:
- Mobile Phone with Internet Connection
- Mobile Phone with Camera (optional)
- Mobile Phone with QR Code Reading capabilities (optional)
- Mobile Phone with installed 22togo Mobile App
- Profile in the 22togo Mobile App
- Valid Payment method added to the Profile in the 22togo Mobile App
- All previous due payments in the Profile in the 22 go Mobile App settled
FAQ
We're here to help
Can I charge without using the 22togo app?
Yes, you can. You have two options: 1. To use the POS terminal installed on the Charging Station or on a kiosk on the Charging Location; and 2. To scan the QR Code on the Charging Station with your phone and pay using your phone wallet.
Is it OK to charge my battery up to 100%?
It's highly recommended to charge it between 20% and 80%. This will keep the battery in good shape for a long time. However, if you are in a long trip and you need to use the maximum of your battery it is OK to charge it up to 100%. Just have in mind that it will be fast to make two charging sessions in the 20%-80% than one up to 100%.
My EV will stay parked for a long time. What is the best practice in this case?
It is recommended to leave EVs for a long time on around 50% state of charge. Have in mind that all EVs have 12v battery as well, which can darin if the EV is left unused for a long time. Just be prepared to boost the power of the 12V to start your EV.
Do I need to precondition my EV battery before charging?
It's not mandatory to precondition your EV battery before charging, but it will significantly increase the charging time if you don't.
I heard that it is not good to charge my EV on DC Fast chargers only. Is this true?
Based on all data in the past years of EV charging it looks like is not a good practice to use only DC Fast Chargers. It is recommended to charge your EV at night or during working hours on a slow AC charger and use the DC fast chargers when needed.
Get more help in our Help Center
Our Coverage
The network in numbers
Our network is growing. Join us and be part of the truly open network.