The EV won't start charging until Vehicle authorization success.
Charging with your Vehicle's ID (Autocharge)
On most of the locations, you can charge using our your pre registered Vehicle ID in your profile and linked to a payment method in the App.
Connect your vehicle to the Charging Station
Authorization
The Charging Station will communicate with the EV and then with the platform to authorize it and start the session.
Start charging
The charging session will start and the EV will be charged until the session is not stopped by you, or the EV. After stopping it, the Platform will charge your linked to the Vehicle ID payment method.
{ Prerequisites }
Charging with your Vehicle's ID (Autocharge)
On most of the locations, you can charge using our your pre registered Vehicle ID in your profile and linked to a payment method in the App.
The following prerequisites are required to charge using this feature:
- Profile in the 22togo Mobile App
- Valid Payment method added to the Profile in the 22togo Mobile App
- Previous Charging Session with the same EV
- Vehicle ID added to the Profile in the 22togo Mobile App
- Payment method linked to the Vehicle ID in the Profile in the 22togo Mobile App
- All previous due payments in the Profile in the 22 go Mobile App settled
FAQ
We're here to help
Can I charge without using the 22togo app?
Yes, you can. You have two options: 1. To use the POS terminal installed on the Charging Station or on a kiosk on the Charging Location; and 2. To scan the QR Code on the Charging Station with your phone and pay using your phone wallet.
Is it OK to charge my battery up to 100%?
It's highly recommended to charge it between 20% and 80%. This will keep the battery in good shape for a long time. However, if you are in a long trip and you need to use the maximum of your battery it is OK to charge it up to 100%. Just have in mind that it will be fast to make two charging sessions in the 20%-80% than one up to 100%.
My EV will stay parked for a long time. What is the best practice in this case?
It is recommended to leave EVs for a long time on around 50% state of charge. Have in mind that all EVs have 12v battery as well, which can darin if the EV is left unused for a long time. Just be prepared to boost the power of the 12V to start your EV.
Do I need to precondition my EV battery before charging?
It's not mandatory to precondition your EV battery before charging, but it will significantly increase the charging time if you don't.
I heard that it is not good to charge my EV on DC Fast chargers only. Is this true?
Based on all data in the past years of EV charging it looks like is not a good practice to use only DC Fast Chargers. It is recommended to charge your EV at night or during working hours on a slow AC charger and use the DC fast chargers when needed.
Get more help in our Help Center
Our Coverage
The network in numbers
Our network is growing. Join us and be part of the truly open network.